Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business. Key features : - Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first. - Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket. - Tickets are displayed as conversations, so agents can stay updated on ticket activity. - With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster. - The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are. - Perform frequent ticket actions like edit, close and move with quick swipes. - Create, view, edit and delete tickets from any department. - Add and update comments and ticket fields. - Receive push notifications on ticket updates, comments and @mentions. - Re-assign tickets to other team members and pick up unassigned tickets. - Move tickets to other departments. - Receive and view attachments on tickets. - Save responses as drafts, access, edit and send them later.